Dead Simple Chat

FAQ's


Getting started


1. What is Dead Simple Chat and is it the right fit for me?

Dead Simple Chat is a free live chat application with multiple features designed for online communities. If you have a website that has a steady flow of visitors you can keep them engaged by having real time communication.


2. Is Dead Simple Chat free to use?

Yes we offer a free forever plan. Anyone can signup and use it for free as long as they wish. If you want to have more features you are welcome to upgrade to a paid plan. If you need a trial of the paid plans no problem. Just contact me at mohammed@deadsimplechat.com and I will arrage a free trial for you.


3. how does Dead Simple Chat work?

Dead Simple Chat lets users have public as well as private onversations, group talks, and send files. Chat owners can set up multiple chat rooms and has multiple admin features to better like export chats, kick users, ban users and many others.


4. Does Dead Simple Chat have dedicated plugins for various CMS?

Yes Dead Simple Chat has plugins for:

  • Wordpress
  • Wix
  • Drupal 7 and 8
  • Joomla

5. how do I install Dead Simple Chat on my website?

Installing Dead Simple Chat is a simple matter of adding a javascript script tag on your website. But, if you need help you can cantact me and I can help you do that, simply drop an email to: mohammed@deadsimplechat.com


6. Does Dead Simple Chat have ads?

We recognise that Dead Simple Chat is a very important part of your website. Regardless of free or paid plans no ads will ever be shown.


7. What kind of sites are using Dead Simple Chat?

Online communities, faith based websites, day trading sites, dating sites, online consulting websites, expert sites, common interest or hobby sites,gaming and role-playing sites.


8. Why isn't Dead Simple Chat showing on my website?

If you have pasted the installation script in your sites source code properly there is no reason why it won't show up. However, if you need help email me at mohammed@deadsimplechat.com and I would be happy to help you out.


9. Who are simultaneous chatters ?

The number of people that are chatting simultaneously at a time on a particular Dead Simple chat room on your website. It deepends on the plan that you have. You can choose the plan which suits your needs from the pricing. I you have thousands and hundreds of thousands of users you can contact us at mohammed@deadsimplechat.com and we can discuss an enterprise solution that suits your needs


10. What do you mean by enterprise solution ?

Enterprise solution is a custom solution that has users beyond what’s available with the ready made plans, as well as custom new features developed specifically to suit your demands. Example: if there is a feature that you need that currently is not available with Dead simple Chat we cam develop it specifically for you. Just email us your requirement at mohammed@deadsimplechat.com and we can discuss your needs.


11. What is Whitelabel?

White label means there will be no Dead Simple Chat branding anywhere on the chat widget. We offer whitelabel solution.


12. Can I cancel my subscription anytime?

Yes sure you can, you can also upgrade and downgrade your subscription even switch over to a free plan. If you upgrade, you will be upgraded instantly and charged on a pro rata bases. If you downgrade you will be downgraded in your next billing cycle or month. You can do all these things in the dash board


13. Chat is not working for me ?

Kindly contact us and we can sort it out together.


14. Any other questions?

Feel free to contact us at mohammed@deadsimplechat.com


Customization

1. Is Dead Simple Chat available in my language?

Dead Simple Chat is available in English but new languages are comming soon.


2. I would like a new feature. how do I do that?

No problem just email us at mohammed@deadsimplechat.com and I will get back to you with the time estimate for that.

3. How many simultaneous users and moderators can I have ?

The number depends on the plan you have. Kindly refer to the pricing page for details.


Subscripton


1. Is there a free version of Chatwee I can try?

Yes when you signup you are become a subscriber of the free-forever plan. You can upgrade anytime or request a free trial of any of the paid plans just email me at mohammed@deadsimplechat.com


2. What payment methods do you accept ?

We accept debit and credit cards.


3. Do you issue invoices ?

Yes we do.


4. Can I cancel my subscription anytime? and how flexible is my subscription?

Yes sure you can, you can also upgrade and downgrade your subscription even switch over to a free plan. If you upgrade, you will be upgraded instantly and charged on a pro rata bases. If you downgrade you will be downgraded in your next billing cycle or month. You can do all these things in the dash board


5. What login methods are available?

Users can login via SSO, google or as guests.


6. What kind of media can I post in the chat?

you can post Gif's and images, you can alos uploads files and emojis.


Chat Moderation


7. How do I appoint moderators?

You can appoint moderators in Dashboard


8. How do I ban users?

You can ban the users in the chat.


9. How do you kick users?

You can kick users in the chat. ( kick means they temporary exit the chat but can join again.)

Get Dead Simple Chat

Get chat for Free
used-by-professionals